Facilitation

Facilitation is a technique of verbal or nonverbal communication that encourages a patient to continue speaking but does not direct him or her to a topic. A common verbal facilitation is ''Uh huh.'' Other examples of verbal facilitations include ''Go on,'' ''Tell me more about that,'' ''And then?'' and ''Hmm.''

An important nonverbal facilitation is nodding the head or making a hand gesture to continue. Moving toward the patient connotes interest. Be careful not to nod too much, as this may convey approval in situations in which approval may not be intended.

Often, a puzzled expression can be used as a nonverbal facilitation to indicate, ''I don't understand.''

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