Process mapping tools

Process Map Connectors

We greatly benefited from an excellent primer on process mapping found on the website of John Grout (Grout, 2004) other recommended textbooks include Damelio (1996) and Jacka and Keller (2001). The examples shown in Figures 5.3 through 5.6 were illustrated using the well-known tool of flowcharts, but there are more sophisticated approaches than this available to perform process mapping. Some of the more common approaches are listed in Table 5.1, which shows how they differ in their functional...