Involvement and commitment

Employee interest and active participation in quality improvement are vital not just throughout the period of TQM implementation but must be a normal part of everyday activities in a "quality" organization. Through this involvement employees develop a sense of "ownership" in their work, which leads to an ongoing sense of commitment to ensuring that everyone, and hence the organization as an entity, does their best. With this increased involvement comes a desire for more active participation and a feeling of satisfaction in the organization's achievements, in other words "buy-in."

Enhanced job satisfaction is very important for employee retention, and also facilitates management. Indeed, along with these sorts of changes, and the seeking of - and listening to - employees' opinions on the organization's activities by managers, comes what many consider to be the greatest benefit of all: increased morale. As a corollary to this closer involvement of employees in the business comes the need for managers to share some of their powers (real or perceived!) and responsibilities. But rather than being the "thin end of the wedge" or "the start of the slippery slope" a good manager will see this, and promote it, as a mechanism for getting the most out of his/her staff. The bonus is that this is all achieved with the implicit participation of the staff, there is no need for coercion or for short-term financial or artificial rewards.

As a result of this involvement, there is increased recognition that an organization's employees are its greatest asset - one that will appreciate over time. Concern for, and support of, professional development, as well as providing a career structure, are too often ignored in many industries, including IVF labs. We all know that it takes a long time to properly train a new IVF scientist, yet how many of us have ever tried to put a value on this investment? Helping people realize their potential is rewarding on many levels. Staff development and retention are integral to accreditation schemes and merely reflect one of the most basic business principles: don't allow your competitor to acquire your assets (see Chapter 12 for further discussion of these topics).

Pregnancy Guide

Pregnancy Guide

A Beginner's Guide to Healthy Pregnancy. If you suspect, or know, that you are pregnant, we ho pe you have already visited your doctor. Presuming that you have confirmed your suspicions and that this is your first child, or that you wish to take better care of yourself d uring pregnancy than you did during your other pregnancies; you have come to the right place.

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